Shipping & Returns

Our Guarantee:
If you are not completely satisfied, we will gladly replace the merchandise or, if you prefer, refund your purchase price.

Delivery:
Orders are shipped FedEx or UPS Ground  unless otherwise advised. All freight charges will be added on to your invoice when the items ship. Please call us at (800) 419-0996 or email us at Jeff@midwestgrp.com if you have any questions or if you would like an estimate of your shipping charges.

Exchanges and Returns:
Merchandise returned for exchange or refund will receive our prompt attention. Please call a customer service representative at (800) 419-0996 to request a Return Authorization Number. When returning merchandise, please include all original packaging and paperwork you received with your order. For your protection, insure all parcels. For returns, please use the following address:

 

Midwest Promotional Group
16W211 S Frontage Road
Burr Ridge, IL 60527
Attn: Returns & Exchange Department
RA#
 


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Midwest Promotional Group • Phone: (800) 419-0996 • Fax: (708) 277-0977